Free shipping on orders over just €20 in DE
Products
We take sustainability and environmental protection very seriously. That’s why we use around 40% less plastic than the packaging of conventional personal care products and ensure that we use 100% recyclable raw materials in production. As a result, our tubes are also a good 50% thinner and not as rigid as those of classic personal care products. In return, you can use newkee with a clear conscience, because both the cap and the tube are made of one and the same material. This so-called monomaterial is much easier to reuse and does not first have to be separated into its individual components through a complex recycling process, as is the case with yogurt cups, for example. In concrete terms: You can put the tubes directly in the yellow bin and conveniently dispose of them as plastic waste - without negatively affecting the environment.
All our products are vegan, fragrance-free, free from parabens, colorants and preservatives, and free from PEG/PPG emulsifiers.
Yes, our products have not been tested on animals. They are also vegan. This means they are free from ingredients of animal origin. We believe that animal-derived ingredients have no place in cosmetics.
Yes, we are proud that we completely avoid microplastics in all our formulations.
Our products have a shelf life of at least 30 months when unopened. After opening, you should use them within 6 months. However, if stored without major temperature fluctuations or contamination, they may well last longer.
All newkee products are made in Germany. The packaging takes place in Marburg.
The products are non-comedogenic; they do not clog pores.
newkee is not only the new key in personal care. newkee also offers you a completely new showering and care experience. You can experience this most intensely with our shampoo and body wash products. They are not only completely odorless and contain no perfume whatsoever. By avoiding chemical processes and unnatural ingredients, they also produce less foam. However, this does not mean that their cleansing effect is compromised. Rather, the skin dries out much less, and no unpleasant feeling of tightness remains after showering.
In producing our vegan skincare products, we consciously avoid dermatological experiments on animals. We are also one of the first manufacturers in Germany to use tube material that is around 50% thinner, using up to 40% less plastic than conventional suppliers. This makes us a pioneer in Germany when it comes to sustainability and climate-friendly skincare products.
Orders
No, you can also order from us without a customer account. However, a customer account has the advantage that you only need to enter your details once and can view previous orders as well as the status of your order.
If no other delivery time is specified in the product description, goods are generally delivered within Germany within 1-3 business days after order confirmation. Delivery to Austria generally takes place within 5-7 business days. Please note that no deliveries are made on Sundays or public holidays.
You can find your orders to date under “My Account”. After logging in, you can view an overview of your current and completed orders here.
It is not possible to cancel an order that has already been completed or add additional products to it. If you would like to order more products, please simply place a new order.
Feel free to email us at shop@newkee.de or contact us by phone.
You can reach us:
Mon. - Fri. 9:00 a.m. - 5:00 p.m.
Phone number: +49 (0)6421 96 88 11-0
Shipping
We charge consumers within the Federal Republic of Germany €4.95 for standard shipping. Standard shipping is free for orders with a minimum value of €20. Shipping to Austria is free for orders with a value of €40 or more; otherwise, we charge €5.95.
As soon as we have handed your shipment over to our logistics partner DHL, you will receive the tracking number in an email generated by our logistics partner or by us. You can use this number to track the status of your delivery. If you do not receive an email, please feel free to contact our customer service at (shop@newkee.de). Alternatively, you can check the current status of your order in your customer account under “Shipment tracking.”
You placed an order with us, but there is a problem with shipping? Feel free to email us at shop@newkee.de. We will take care of your issue as soon as possible.
Payment
Payment via PayPal, payment by invoice (through Klarna), payment by credit card, payment via ApplePay, payment via GooglePay, and AmazonPayments.
Return
You can return our products within 14 days. This excludes products whose hygiene seal has been broken or opened. However, you must cover the return shipping costs yourself. Please include your order confirmation and send the products to:
Deutsche Kosmetikwerke AG
Lager Dautphetal-Holzhausen
Auf der Mühle 14
35232 Dautphetal-Holzhausen