Products
We take sustainability and environmental protection very seriously. That's why we save around 40% plastic compared to the packaging material of conventional cosmetic products and ensure that 100% recyclable raw materials are used in manufacturing. For this reason, our tubes are also a good 50% thinner and not as dimensionally stable as classic cosmetic products. But you can use newkee with a clear conscience, because both the cap and the tube are made of one and the same material. This so-called monomaterial is much easier to reuse and does not have to be separated into its individual components by a complex recycling process, as is the case with yogurt cups. In concrete terms, this means you can put the tubes directly into the yellow bin and conveniently dispose of them as plastic waste - without negatively impacting the environment.
Our products are exclusively vegan, fragrance-free, paraben-free, free of colorants and preservatives, and free of PEG/PPG emulsifiers.
Yes, our products have not been tested on animals. Furthermore, they are vegan. This means they are free from ingredients of animal origin. We believe that animal ingredients have no place in cosmetics.
Yes, we are proud to say that all our formulations are completely free of microplastics.
Our products have a shelf life of at least 30 months when unopened. After opening, you should use them within 6 months. However, if stored without significant temperature fluctuations and contamination, they can last even longer.
All newkee products are Made in Germany. Packaging takes place in Marburg.
The products are non-comedogenic; they do not clog pores.
newkee is not just the new key in the field of personal care. newkee also offers you a completely new showering and care experience. You can experience this most intensely with our shampoo and body wash care products. Because they are not only absolutely odorless and free of any perfume. By avoiding chemical processes and unnatural ingredients, less foam is also produced. However, this does not mean that the cleansing effect is affected. On the contrary, the skin dries out significantly less and there is no unpleasant tight skin feeling left after showering.
In the production of our vegan care products, we deliberately refrain from dermatological experiments on animals. Furthermore, we are one of the first manufacturers in Germany to use a tube material that is around 50% thinner and uses up to 40% less plastic compared to conventional suppliers. This makes us a pioneer in this country in terms of sustainability and climate-friendly care products.
Orders
No, you can also order from us without a customer account. However, a customer account offers you the advantage that you only have to enter your data once and can view previous orders as well as the status of your order.
Unless otherwise specified in the product description, delivery of goods within Germany typically takes 1-3 business days after order confirmation. Delivery to Austria typically takes 5-7 business days. Please note that no deliveries are made on Sundays or public holidays.
You can find your past orders under "My Account". After logging in, you can view an overview of your current and completed orders here.
It is not possible to cancel an order that has already been placed or to add more products to it. If you would like to order additional products, please simply place a new order.
Feel free to send us an email at shop@newkee.de or call us.
You can reach us:
Mon. - Fri. 9:00 AM - 5:00 PM
Phone number: +49 (0)6421 96 88 11-0
Shipping
For consumers within the Federal Republic of Germany, we charge €4.95 for standard shipping. For orders with a minimum value of €25 or more, standard shipping is free of charge. Shipping to Austria is free for orders with a merchandise value of €40 or more; otherwise, we charge €5.95.
As soon as we have handed over your shipment to our logistics partner DHL, you will receive the tracking number in an email generated by our logistics partner or us. With this number, you can track the status of your delivery. If you do not receive an email, please feel free to contact our customer service (shop@newkee.de). Alternatively, you can also check the current status of your order in your customer account under "Track Shipment."
You have placed an order with us, but there is a problem with the shipment? Then please send us an e-mail to shop@newkee.de. We will take care of your request as soon as possible.
Payment
Payment via PayPal, payment via invoice (through Klarna), payment via credit card, payment via ApplePay, payment via GooglePay, and AmazonPayments.
Return
You can return our products within 14 days. This excludes products whose hygiene seal has been broken or opened. However, you must bear the costs for the return shipment yourself. Please enclose your order confirmation and send the products to:
Deutsche Kosmetikwerke AG
Lager Dautphetal-Holzhausen
Auf der Mühle 14
35232 Dautphetal-Holzhausen